Privacy policy

Effective Date: 01.12.2024

Last Updated: 01.12.2024

ECFY values your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you use our e-commerce super app and related services.

By accessing or using ECFY, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform. 1. Information We Collect We may collect and process the following types of information: 1.1. Information You Provide Account Information: Name, email address, phone number, password, and profile details. Payment Information: Billing address, payment methods, and transaction details. Communication: Feedback, queries, or other information you provide when contacting us. 1.2. Automatically Collected Information Device Information: IP address, device type, operating system, and browser details. Usage Data: Pages visited, app activity, time spent, and interactions. Location Data: Geolocation data when you enable location-based features. 1.3. Information from Third Parties Data from service providers, business partners, or publicly available sources. 2. How We Use Your Information We use your information for the following purposes: To provide, personalize, and improve our services. To process payments and complete transactions. To communicate with you regarding account updates, promotions, or customer support. To analyze trends, monitor usage, and ensure platform security. To comply with legal obligations and enforce our terms. 3. Sharing Your Information We do not sell your personal information. However, we may share your data with: Service Providers: Payment processors, delivery partners, and IT service providers. Business Partners: Vendors and merchants for order fulfillment. Legal Authorities: When required by law or to protect our rights. Affiliated Companies: Entities under common ownership or control. 4. Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to: Remember your preferences. Analyze traffic and app performance. Deliver targeted advertisements. You can manage your cookie preferences through your browser settings. 5. Data Security We employ industry-standard security measures to protect your data. These include: Encryption of sensitive information. Regular audits and vulnerability assessments. Restricted access to personal data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. 6. Your Rights and Choices Depending on your jurisdiction, you may have the right to: Access, correct, or delete your personal data. Object to or restrict certain data processing activities. Withdraw consent for data collection. Port your data to another service provider. To exercise these rights, contact us at info@ecfy.in. 7. Data Retention We retain your data only as long as necessary to: Fulfill the purposes outlined in this policy. Comply with legal or regulatory requirements. Resolve disputes and enforce agreements. 8. Children’s Privacy Our platform is not intended for children under 13 years old. We do not knowingly collect data from children. If we learn that we have collected such information, we will delete it promptly. 9. Third-Party Links and Services Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies. 10. Changes to This Privacy Policy We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or app notifications. 11. Contact Us If you have any questions about this policy or your data, please contact us: Email: info@ecfy.in Phone: +919895171455 Address: Fawens ecom pvt Ltd, #677, 1st Floor, Suite No. 79927th Main, 13th Cross. HSR layout, Sector 1, Bangalore. India - 560 102